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WEBxPDF Privacy Policy

Last Updated: [2025-10-02]
Thank you for choosing WEBxPDF PRO. We are committed to ensuring our users are satisfied with their purchase. This policy outlines the conditions under which a refund can be requested.
By making a purchase, you agree to the terms of this Refund Policy.

1. Eligibility for a Refund

We offer a straightforward refund policy to provide you with peace of mind.
  • You are eligible for a full, no-questions-asked refund if your request is submitted within 15 days of your original purchase date.
We provide a fully-featured, 72-hour trial period for the PRO version before any payment is required. We encourage all users to take full advantage of this trial to ensure that WEBxPDF meets their needs. Therefore, we consider any purchase to be a well-informed decision. However, out of respect for our users and applicable laws, we still offer this 15-day refund window.
Even after the 15-day period has passed, refunds will be processed immediately if required by applicable law or the explicit policies of our payment processing partners (e.g., Paddle).

2. How to Request a Refund

To request a refund, please follow these simple steps:
  1. Send an email to our support address: tianfei.ds@qq.com.
  1. Please include the following information in your email:
      • Proof of Purchase: This could be a receipt, an order ID, or the email address used for the purchase.
      • Your Member ID: This can be found on the extension's settings page.
Providing this information will help us locate your transaction and process your refund more quickly.

3. Refund Processing

Upon receiving your complete refund request, we will process it as quickly as possible.
  • Our standard processing time is typically within 3 business days.
  • Please note that WEBxPDF is maintained by a solo developer. While we strive for prompt service, delays may occasionally occur due to national holidays, unforeseen personal circumstances (e.g., illness), or accidentally missed emails. Your patience and understanding are greatly appreciated. You are always welcome to send a follow-up email if you do not hear back in a timely manner.
  • Once the refund is processed, the funds will be returned to your original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or card issuer.

4. After the Refund

Once your refund is completed, your WEBxPDF PRO license will be revoked, and the software will revert to the free version. You will no longer have access to PRO features.

5. Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact us at tianfei.ds@qq.com.

WEBxPDF 退款政策

最后更新日期：2025年10月7日
感谢您购买 WEBxPDF PRO。我们致力于确保用户对购买的产品感到满意。本政策旨在说明申请退款的相关条件与流程。
当您完成购买时，即表示您同意本退款政策的条款。

1. 退款资格

我们提供一个清晰的退款政策，让您的购买毫无后顾之忧。
  • 只要您在最初购买日期的 15天之内 提交退款申请，您就有资格获得全额、无理由退款。
在支付前，产品已提供了72小时完全无限制的专业版试用，我们鼓励所有用户充分利用此试用期，以确保 WEBxPDF 能满足您的需求。因此，我们视所有购买行为为深思熟虑的结果。但出于对用户和法律的尊重，我们依然提供这个15天的退款窗口。
此外，即使超出15天，只要有适用法律或我们的支付平台政策的强制要求，我们也会立即处理退款。

2. 如何申请退款

申请退款的流程非常简单：
  1. 请发送一封电子邮件至我们的支持邮箱：tianfei.ds@qq.com。
  1. 请在邮件中包含以下信息：
      • 购买证明: 可以是您的付款收据、订单号，或是您购买时使用的电子邮箱地址。
      • 您的会员ID: 这个ID可以在扩展的设置页面中找到。
提供这些信息将帮助我们快速定位您的交易，以便更快地处理您的退款请求。

3. 退款处理

在收到您完整的退款申请后，我们会尽快为您处理。
  • 我们的标准处理时间通常在 3个工作日 以内。
  • 请您理解，WEBxPDF 目前由个人开发者独立进行售后服务。虽然我们力求迅速，但如遇到法定节假日、开发者个人意外情况（如住院、遗漏邮件等），退款处理可能会偶发性地延迟。我们非常感谢您的耐心与理解。如果您没有及时收到回复，随时欢迎您再次来信催促。
  • 退款处理完成后，款项将原路退回至您的支付账户。资金实际到账时间取决于您的银行或支付服务提供商。

4. 退款之后

当您的退款完成后，您的 WEBxPDF PRO 版本的许可将被撤销，扩展将恢复为免费版本，您将无法再使用PRO功能。

5. 联系我们

如果您对我们的退款政策有任何疑问，请随时通过邮箱 tianfei.ds@qq.com 与我们联系。